Do not go to canyon cleaners!!!!

[hopeful]

If you care anything about your stuff, think twice before you take your dry-cleaning or laundry to Canyon Cleaners. I took my Texas theme comforter and 3 pillow shams there to be dry-cleaned after Christmas. Even though it could have been washed in COLD water, I didn't want to take the risk of ruining it so I requested it to be dry-cleaned. The shams turned out perfect because they dry cleaned them as instructed. They washed the comforter and now the cream colored parts are all pink. I spent approx $370 for the whole set. Last week they told me that they would reimburse me for my loss, but today Doyle Reid. brother-in-law to the owner, called and proceeded to tell me that they don't guarantee comforters and that he wasn't gonna pay for the damages. I wasn't told nor did they have me sign a release stating that. He said it didn't matter and that the comforter didn't have a label on it telling them how to clean it even though it had a dry-clean label put on by them as I requested. Reid said that they were "PROFESSIONALS" and that it didn't matter what the customer wanted they cleaned it the way they saw fit. I told him that I would be letting everyone that I come into contact with about the treatment I received. Not only was he rude but stated that NO one would listen to me. Folks, it's about time that businesses take responsibility for their screw-ups. I'm not only out money for my bedding but all of my decor is based upon that theme (rugs, curtains, pictures). HOW WOULD YOU FEEL IF IT HAPPENED TO YOU? I'VE BEEN TOLD BY OTHERS THAT I'M NOT THE FIRST THIS HAS HAPPENED TO AND I'M SURE NOT THE LAST....therefore, do business at Canyon Cleaners at your own risk...you have been warned.

Dissatisfied (Ex) Customer,

Debbie Baker

[Racklefras]

Several years ago, I took a ladies wool jacket to a dry cleaners in Burnet to be dry cleaned - per the label instructions - and when I picked it up, it wouldn't fit a 1 year old! I was so upset, but they never made it right, no apologies, the clerk said I had to call the manufacturer, who of course said it was the cleaner. I have never gone back. I was not able to replace it - the store I bought it at didn't have anymore. It was very disappointing. I am only telling you this to make the point that it happens - and you aren't the only one - and that "professionals" don't always do thier job correctly. It's a shame though, that they would risk a lifetime's business with a client over $370. - a bad PR move IMHO.

[countryboy]

Hopeful. Not only is it Bad buisness. Its also IMO a disgrace to ruin anything Texas Themed. I would be just as hot if they ruined my Texas based things.

[NightScenes]

Thanks for the heads-up Debbie. You can bet that I won't be doing any business with folks who treat their clients like that. Have a bright weekend!

[RebaJMc]

My best friend took her very expensive shower curtain to Canyon Cleaners and requested it to be dry cleaned, except it l00ked like they drug it across the floor. They did not even clean it, just pressed it. She took it back and they at least apologized and dry cleaned it....turned out fine.

Guess it just depends who you talk to when you have an issue and how much they want to keep you as a loyal customer. Me, I only go to Victory Cleaners on 3rd Street in Marble Falls.:rolleyes:

[Peaches]

Doyle Reid? Doesn't he own that dry cleaning location in Horseshoe Bay on 2147 next to Texan Mart? Someone once told me, "I wouldn't take my dog's blanket there." Now I know why...

[tarheel]

I have taken a lot of clothes in to the location by the Texan Mart. I had one problem last year, the equipment that irons the shirts had torn the collar on it. They paid fully for a new shirt.

[Pollyanna]

Thanks for the warning. I have a comforter I was planning to take there as I could save a little money using using their Fox Mail coupon. Won't do that now.

[Peaches]

Wouldn't you think they'd have insurance to cover those kinds of damages?

[dkb73054]

The clerks at the pick up stations have no control over what the Owner of Canyon Cleaners will do...Canyon Cleaners treat their employees the same way they do their customers..they talk down to them

[mdarling]

You definitely have a small claims suit. If Mr. Reid told you that they make the determination (regardless of what the customer requested, and the instructions on the item), then he is at fault. He admitted that he didn't heed your request. If Canyon Cleaners had heeded your request, and the results were as indicated above, then it would fall on you. Try small claims court, or at least check it out.

[dkb73054]

I've been told that it cost around $150 to file a small claims suit, but may be worth every penny to stop the way he treats his customers.

[Nomos]

I've been told that it cost around $150 to file a small claims suit, but may be worth every penny to stop the way he treats his customers.

I think it is more like $50 and if you win, the defendant pays the court costs.

[GiGi7]

We won't use Canyon anymore either! We took my husbands jeans to be starched before a very special event, when he took them out to put them on they were yellow!! Thank goodness he had another pair left since all 5 pair looked as if they were dirty. We took them back and they said something must have faded so they redid them, but they still have that yellowish look to them. Then next 3 pair that we took, two of them came back with holes in them. They said it was from wear. Funny since my husband only wears these to Church and our church is only on Sunday.... We use Victory now and have been very happy!!

[PrestonKirk]

All Posters -- This forum and your comments are likely unseen by the business owner, since Mr. Reid's operation does not have an e-mail address or URL. BUT I called him direct, asked for his personal e-mail address, which he provided. I have e-mailed him this comments pages, which may "enlighten" him as a business owner and encourage him to re-think his customer relations policy or policies. I suspect he'll be "informed" and possibly responsive here. Word-of-mouth can make or break some businesses.
I've used several cleaners and coupons. I probably go to Victory Cleaners more often because of its kindness and generosity in helping Hill Country Community Theatre with costumes that have to be laundered and cleaned. And from my Spicewood location, I could just as easily head toward Bee Cave-Lakeway.

[dkb73054]

PrestonKirk...thanks for letting Mr Ried know about his forum...but he knows exactly how he treated me and others.

[An American]

Didn't Canyon Cleaner's customers just vote them Best Cleaners in Marble Falls in the Highlander Newspaper??? I guess there is two sides to every story.....just sayin.....

[Peaches]

Didn't Canyon Cleaner's customers just vote them Best Cleaners in Marble Falls in the Highlander Newspaper??? I guess there is two sides to every story.....just sayin.....

No offense intended to The Highlander with it's advertising sales campaign - but the "Best of" votes serve to help them sell advertising. Anybody can vote, and vote, and vote and vote. When the voting is complete, the Highlander benefits by selling "Thank You" ads. Businesses benefit by using the "victory" to promote their business...even though most of the votes were cast by the business owner, their family and friends - and not based on their true business/community relationships.

It's a great advertising sales technique, but it's not a good defense for ruining somebody's property and not making the situation right with a real customer.

[An American]

:)Thanks Peaches...thats good to know. But we still only have one side...I'm just sayin...

[Peaches]

:)Thanks Peaches...thats good to know. But we still only have one side...I'm just sayin...

I would LOVE to see Reid respond to these posts. I'm sure he would if he have a valid argument, or defense, for his actions.

Just sayin'

[dkb73054]

You go Peaches....I know my side of the story and he was a total jerk...they know that they did not clean my comforter as requested and now refuse to reimburse me. The bottom line is that they screwed up and will not take the responsibility of their actions.

[hopeful200856]

Anybody can give a defense or argument about something, but the bottom line is that people need to take responsibility for their actions and Doyle Reid dba Canyon Cleaners did not. They will never get my business again!!!!!

[An American]

I agree Hopeful, we should all take responsibility for our actions. And you are right, anyone can make an argument. I on the other hand am still waiting for the other side of the story...I'm just sayin...:)

[carvet44]

I use Casis Cleaners on 281 where "the flashing sign" is (Apache Village, maybe?). Anyway, they do great work and they do it on site. Another way you can tell about a cleaner is if you can smell chemicals if they do the work on site it means they don't maintain their machines properly. I have never been anything but pleased with their work - highly recommend them.

[mfcitizen]

I only use Casis Cleaners, if they break a button, they replace it. The people that own it are friendly and helpful. They will take care of you.

[Peaches]

All Posters -- This forum and your comments are likely unseen by the business owner, since Mr. Reid's operation does not have an e-mail address or URL. BUT I called him direct, asked for his personal e-mail address, which he provided. I have e-mailed him this comments pages, which may "enlighten" him as a business owner and encourage him to re-think his customer relations policy or policies. I suspect he'll be "informed" and possibly responsive here. Word-of-mouth can make or break some businesses.
I've used several cleaners and coupons. I probably go to Victory Cleaners more often because of its kindness and generosity in helping Hill Country Community Theatre with costumes that have to be laundered and cleaned. And from my Spicewood location, I could just as easily head toward Bee Cave-Lakeway.

You tried, Preston. But, it looks as if Mr. Reid isn't concerned about his customer relations. I was hoping he would respond on this forum so we could know both sides of the story. No response is only going to make matters worse for his business.

It's good to know Victory is helpful to HCCT. They obviously care about their community.

[dkb73054]

I also wrote a letter to the editor of the Burnet Bulletin, but they refused to print it. They will not print letters regarding disputes with a business. In my opinion, they won't print this kind of letter because it might hurt their pocket book in advertising from said business. What happen to freedom of speech? Therefore, the bulletin forwarded the letter on to Canyon Cleaners, and you all know how that will turn out.....

[Webmaster]

Freedom of speech does not mean the newspaper has to print every letter they receive. There are other means to resolve issues with businesses. The newspapers owe it to their readers to research stories and not print allegations against a business that they cannot independently verify. If you were a business owner, you wouldn't want the paper just printing a letter written by someone that works for your competitor.

[butchkemper]

Here is the First Amendment of the US Constitution:
Congress shall make no law respecting an establishment of religion, or prohibiting the free exercise thereof; or abridging the freedom of speech, or of the press; or the right of the people peaceably to assemble, and to petition the Government for a redress (http://www.usconstitution.net/glossary.html#REDRESS) of grievances.
Notice that the focus of the amendment is on Government actions and not the actions of the individual. So, if the paper does not publish your letter, your "freedom of speech" has not been limited.

Also notice the First Amendment contains a clause pertaining to the "freedom of the press". Since the Government is prohibited from limiting the freedom of the press, the Government can not require the press to publish your letter.

Butch

[dkb73054]

How would you feel if this happened to you? I spent a lot of money on my bedding. Therefore, I took it to what I thought was a "professional" dry cleaners to be cleaned. They dry cleaned the shams as instructed but made a mistake and washed the comforter. The shams turned out perfect, but the comforter is ruined. Mr. Reid has been invited by members of the forum to tell the OTHER side of the story, but so far he has chosen the coward's way out. The proof is in my discolored comforter. If my car hit your vehicle, would you not expect reimbursement from me or my insurance for your loss??? It's the same deal folks.

[Webmaster]

Nobody is debating what you've been through. Small claims court is a solution. The papers are not there to be an arbitrator.

[hopeful200856]

Please believe everything they read in the paper, so why not post in the paper and anyway you can get to lots of people? Doyle Reid has had every opportunity to tell is side, but will not. Small claims court cost money and just in case you haven't noticed, the times are hard now. Of course, not for Doyle Reid. He is making money off people and screwing up their clothes and all and not taking responsibility for them. That is NO way to do business! Remember, you scratch someone's back and they will scratch yours. Doyle Reid wants his back scratched all the time, but he is not willing to scratch others.

[hopeful200856]

I mean't people believe everything they read in the paper.

[dkb73054]

Last month Isabell Reid, the owner of Canyon Cleaners, called me to apologize for the way her brother-in-law had treated me over the phone and also for damaging my comforter. Doyle Reid was helping her run the cleaners due to his brother's recent death in December. As she promised, I received my reimbursement check which ended up for more than what I requested. Thank you Mrs. Reid for doing the right thing.

[Peaches]

Last month Isabell Reid, the owner of Canyon Cleaners, called me to apologize for the way her brother-in-law had treated me over the phone and also for damaging my comforter. Doyle Reid was helping her run the cleaners due to his brother's recent death in December. As she promised, I received my reimbursement check which ended up for more than what I requested. Thank you Mrs. Reid for doing the right thing.

Thanks for letting us know. It sounds as if she was going through a tough time when all this happened.